Privacy policy

At The Comfort Home, we value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your data when you visit or make a purchase from our store.

1. Information We Collect

When you visit the store, we automatically collect certain information about your device, including your web browser, IP address, and time zone. Additionally, as you make a purchase or attempt to make a purchase, we collect:

  • Order Information: Name, billing address, shipping address, and phone number.

  • Payment Details: Since we primarily use Cash on Delivery (COD)

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the store, including:

  • Arranging for shipping and providing you with invoices and/or order confirmations.

  • Communicating with you via WhatsApp or Email regarding your order.

  • Screening our orders for potential risk or fraud.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your information as described above. For example:

  • Shopify: We use Shopify to power our online store.

  • Courier Services: We share your name, address, and phone number with our delivery partners to ensure your parcel reaches your doorstep.

4. Data Retention

When you place an order through the store, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the details below.

6. Contact Us

For more information about our privacy practices, or if you have questions, please contact us:

  • Email: thecomforthome.official@gmail.com

  • WhatsApp: 03704445459